How to report BricsCAD crashes

Important: To provide prompt and accurate technical assistance, the support team must reproduce the crash on their systems. Follow this guide as a standard procedure for submitting a crash support request.

Phase 1: Preliminary Troubleshooting

  1. Identify a repeatable scenario that triggers the issue
  2. Test in a Clean Environment
    • Create a new BricsCAD profile

      For more information about creating a profile, see the PROFILEMANAGER command article.

    • Run BricsCAD in Safe Mode

      This temporarily suppresses all third-party plugin code, enablers, and user LISP files from loading in the current session. For more information, see the How to start BricsCAD in Safe Mode, without any applications? article.

    • Start Windows in Safe Mode

      Go to the Windows Startup Settings - Microsoft Support.

Phase 2: Submitting the Report

  1. Provide essential information
    • Scenario: Describe step by step the actions performed just before the crash, including the commands used, objects selected, and any other relevant details.
    • Outcome: Specify if the application closes unexpectedly, becomes unresponsive, or displays an error message.
    Note: If possible, screenshots or a video recording would also be helpful.
  2. Files to attach to the support request
    • Crash Reports & Dump Files
      • For Windows and Linux: Search for crash_report.txt and DMP files.

        These are usually saved in the BricsCAD startup folder. Depending on how you start the program, check these locations:

        • Your user folder (example: C:\Users\%username%\)
        • The drawing folder
        • The program folder (example: C:\Program Files\Bricsys\BricsCAD V26 en_US)
      • For macOS: Search for a file named bricscad-******.IPS.
    • The Drawing File (.dwg): Run the _ETRANSMIT command to export the file.

      It creates a package consisting of the drawing file and all its dependencies, such as external references, images, font files, plot configuration files, plot style tables, and font map files.

    • User Profile: Run the _PROFILEMANAGER command, select the active profile, and click Export....
    • Graphics Info: Run the _REDSDKINFO command in the BricsCAD Command line.
    • Advanced Logs (Optional): If the crash is hard to reproduce, enable the log file by running _LOGFILEON. After the crash occurs, attach the logfile. (The folder specified by the _LOGFILEPATH system variable.)